Refund policy

1. Overview

At Aries Candles, every piece is handcrafted with love and care. Due to the delicate and artisanal nature of our soy wax candles, Jesmonite trays, and custom gift items, we have a specific policy in place to ensure you are happy while protecting our small business.

2. Returns & Exchanges (Damaged or Defective Items Only)
Return & Refund Policy Draft

  • Eligibility: Because candles and decor are susceptible to transit conditions, we do not accept general returns or exchanges for change of mind.
  • Damaged/Broken Items: If your order arrives damaged, broken, or defective, we are happy to replace it or issue a full refund.
  • Reporting Window: You must notify us within 48 hours of delivery at [Insert Support Email/WhatsApp Number] with clear photographic or video proof of the damaged product and the outer packaging.
3. Cancellations

  • Orders can be canceled within 24 hours of placement or before the order has been dispatched/customized. Once a custom order or bulk batch has been poured or produced, cancellations can no longer be accepted.

4. Refunds (If Applicable)

  • Once your return/damage claim is inspected and approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5–7 business days).

5. Shipping Costs for Returns

  • If a return or replacement is approved due to transit damage or an error on our part, Aries Candles will bear the return/replacement shipping costs.